Topic by Mike Waldron
Is there a config or anything that turns off this thread header attachment control?
It shows up when a file attachment and a thread have the same timestamp (I'm assuming one-second resolution). I have a customer who wants to get rid of it. It doesn't appear to be removable from the File Attachment or Rich Text Incident Thread relationship items in the workspace editor. All of our other ideas have been sort of outlandish and extraordinary:
- introduce a custom process that deletes file attachments, saves the incident, and then updates the incident with the file attachment
- use a pre-incident create hook to pull attachments off an inbound incident, save, then add the attachments back in
Created and updated timestamps are never modifiable with public APIs, or I could just do that.
This problem seems way harder than it should be, so before I put a bunch more effort into it I want to make sure there's not an easy, obvious solution I'm missing. Is anyone aware of a config or etc. that's designed for this?