Quantcast
Channel: Discussion Forum > Agent Desktop and Configuration
Viewing all articles
Browse latest Browse all 2270

"Reply to All" to an email incident (2 Comments)

$
0
0

Topic by Mark Cordeiro

Hi all,

If we receive an email that was sent 'to' us but also has email addresses cc'd on it, is there a way the agent can reply to all that are on the email or do they have to manually cc all the others that are on the string? I'm hoping there is an easy way an agent can just 'reply to all' basically.

Any information would be greatly appreciated!

Mark 


Viewing all articles
Browse latest Browse all 2270

Trending Articles