Topic by Pramod Vasudeva Murthy
Content
Hi ,
I have an requirement to set an seperate SLA for each products .
I have configured business rules like the following :
If the product is 'abc' apply sla instance .
and i have created different sla's for all the products and activated them .
After configuring all the settings above , i can even able to see in the rule log that SLA setting rule has been called .
But in the incident workspace , SLA INSTANCE is coming as "NO VALUE" and in the drop down there is no SLA Instance listed.
Please help me out if i missed some settings . Its urgent .