Set email id as default in BCC level -Incident response (1 Comment)

Topic by Muthulakshmi Muthaiah

Hello All,

Can we set some mail id in BCC as default for every incident response. 

For example : Whenever the agents response to every incident, I need to set my company mail id (e.g ***@yopmail.com) as a default one in BCC level.

Kindly update me whether it is possible by OOB functionality,else do we have any work around to achieve this.

Thanks,

Muthulakshmi