Topic by Jelsiao
Hi,
Is there a way to create some kind of mapping and/or rename some status labels and have customers see it differently from what agents see?
For example, here is what we're looking to do:
| Status from Console | Status as what customer see in Portal |
| Open | In Progress |
| Researching | In Progress |
| Resolved UAT | Resolved Pending Confirmation |
| New Transfer | In Progress |
Thanks!
Jeliene