Topic by RXR
Content
Hello and thank you in advance for your input, I really appreciate it.
In Agent Desktop when I pull up Configuration Settings, I am shown what the default value is as well as what the current value for each setting is in our interface. I am hoping that there is a way to create a report that houses the same configuration settings (both default and current). I have looked through all of the tables as I was creating a new report but found no relevant fields there.
Could anybody please tell me, is there a way to accomplish this? Thank you very much.