Channel: Discussion Forum > Agent Desktop and Configuration

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Chat ID Definition for calling RouteChatToQueue() (1 Comment)

February 14, 2018, 12:53 am

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Topic by Shenbaga Moorthy

Content

I am using http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Chat_APIs/Default.htm Chat API Document to route a chat engagement to a queue.

I am getting an error response as "Invalid ChatID specified".

What is the ChatID for RouteChatToQueue?

Code Block

public void RouteToQueue()  
{  
    ChatClientInfoHeader chatClientInfoHeader = new ChatClientInfoHeader();  
    chatClientInfoHeader.SessionID = sessionId;  
    chatClientInfoHeader.AppID = "C# Test Application";  
    TransactionRequest transactionRequest = new TransactionRequest();  
    transactionRequest.SiteName = "3PQtest";   
    transactionRequest.TransactionID = transactionId++;  
    transactionRequest.Timestamp = DateTime.Now;  
    long queueID = 1;  
    ID chatID = new ID();  
    chatID.id = 13;  
    chatID.idSpecified = true;  
    try  
    {  
        _uqService.RouteChatToQueue(chatClientInfoHeader, transactionRequest, chatID, queueID);  
    }  
    catch (FaultException ex)  
    {  
        Console.WriteLine(ex.Code);  
        Console.WriteLine(ex.Message);  
    }  
    catch (SoapException ex)  
    {  
        Console.WriteLine(ex.Code);  
        Console.WriteLine(ex.Message);  
    }  
}

Image

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