CPM to capture incident CC values (3 Comments)

Topic by Bhagyashree Deshpande

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Hi all,

We have written a CPM to capture CC values for Incident created via email.

This was working as expected earlier, that is till 14/dec/2017.

Now the mail header is resulting as empty,  (print_r($incident->Threads[0]->MailHeader);)

Mail Header is coming as blank

EGW_SAVE_EMAIL_HEADERS configuration setting is set as 'Yes'

Please suggest how to fix this issue.

Code I am using is attached here.

Thanks,

Bhagya

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