Scope of workspace Rules (2 Comments)

Topic by Azam Khan

If I have a workspace (Wspace1) and I have a rule like

IF Assigned Changes

THEN SET Status = Assgined

now will this rule only triggers when the Workspace is opened or it will also work even Agent has not seeing the incident or not logged In?

Also, let suppose I have another workspace (Wspace2) and it as rule,

IF Assgiend Changes

THEN SET Status = In Progress,

here which rule will fire and how this rule mechanism works ?