Topic by Azam Khan
If I have a workspace (Wspace1) and I have a rule like
IF Assigned Changes
THEN SET Status = Assgined
now will this rule only triggers when the Workspace is opened or it will also work even Agent has not seeing the incident or not logged In?
Also, let suppose I have another workspace (Wspace2) and it as rule,
IF Assgiend Changes
THEN SET Status = In Progress,
here which rule will fire and how this rule mechanism works ?