Topic by Geetha Amrutha
Hi,
I am trying to change the filters on Search Knowledge Base Report used under Incident Thread in Incident Workspace.
I have added a filter for Incident ID to make it selectable run-time. I thought it passes the Incident ID by default like other reports used on workspaces. But it is not being passed. I also see that there is no Secondary Search Report for Search Knwoledge Base button.
So, is this not possible? Or am I missing something?
Appreciate your help.
Thanks,
Geetha