Round Robin (Logged In) Queue polling time (2 Comments)

Topic by Azam Khan

My Agent profile has a Round Robin (Logged In) queue but when he logged in, he does not receive incidents immediately and there is no specific time for the assignment.

In this thread (http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124) it is mentioned that 15mn is the upper limit and we cannot control this. Kindly, can I have documentation for this and have anyone able to control this push/polling time?

Here are my settings:

• Queue Type: Round Robin (Logged In)
• Profile Permissions
  • Policy: Strict Policy
  • Pull Quantity: 10
  • Inbox Limit: 10
  • Pull from single Round Robin Logged In Queue: false

Thanks

Azam