Topic by Joel Gomez
Content
Recently i create a rule that i force the user to select one Sub-Category instead only choose the Category in the pulldown field.
If the user select a main Category the rule displays a message as a remainder to select a Subcategory if the user dont change the selection i keep save and save & close button hidden until selection has changed.
Until this part everything runs ok, the problem comes when the user use incident window as a secondary editor, when this happen, appears a button called ACCEPT that if is pressed accepts all changes in the incident window, and in the contact window hit save or save & close button and all the changes made are saved.
Does anyone knows how to avoid this ACCEPT button appear, or the anther option that i was thinking its open secondary windows separately.
Version
Service CloudImage
