Topic by Sean O'Loughlin
Content
Hello all,
I've read on the forums about creating escalation rules, and have had a go at creating them myself. However one of the rules seems to be executing sooner than I want it to.
When an investigation incident is created in the system the console user has the ability to set a target date. I would like to have automated reminders go out 7, 3 and 1 days before target date.
I've played a fair bit with the rules, they may be more complicated than they need to be but seemed to be working. However it looks like the 1 day rule is being triggered right after the 3 day rule, as opposed to 1 day out from the target date. If anyone can tell me what I'm doing wrong, I would greatly appreciate it. There are screenshots of the rules in the attached document.
Sean