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Escalation rule firing too soon

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Topic by Sean O'Loughlin

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Hello all,

I've read on the forums about creating escalation rules, and have had a go at creating them myself. However one of the rules seems to be executing sooner than I want it to.

When an investigation incident is created in the system the console user has the ability to set a target date. I would like to have automated reminders go out 7, 3 and 1 days before target date.

I've played a fair bit with the rules, they may be more complicated than they need to be but seemed to be working. However it looks like the 1 day rule is being triggered right after the 3 day rule, as opposed to 1 day out from the target date. If anyone can tell me what I'm doing wrong, I would greatly appreciate it. There are screenshots of the rules in the attached document.

Sean

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Escalation Rules.docx(525KB)

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