How do I create a new Task after updating the Incident with a new message in the message thread? (3 Comments)

Topic by Niven Surenthiran

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I would like to create a new Task record for every time I update the Incident record with a new message in the message thread. If other fields and objects have been changed, but not the message thread it should not create a new Task record. How can this be accomplished through Custom Process Model (CPM) or would this approach use a different method?

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