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Edit Subject in Message Templates

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Topic by Shilpa Suresh

Hi,

I want to customize the subject line of all emails triggered from service cloud. Within each message template, by default we have a subject which is subject followed by Ref No, i want to change it as let's say "XYZ- Inc Ref". 

I updated this in all message templates, deployed and saved, but in all emails i am getting the default subject which is the subject followed by Ref No and not my customized subject.

While sending proof message i am getting the customized subject. but in actual mails the subject coming is default one.

Can anyone help me on this? Am i missing anything here?

 

Thanks

Shilpa


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